Xcel Energy, a mpls downtown council member and community partner, announced this week they will not disconnect residential customers’ electric or natural gas services until further notice.
The announcement is a step taken in order to help families stay safe during the coronavirus pandemic, according to the company.
For customers who may have difficulty paying their electric or gas bill, the company will work with them to arrange a payment plan.
“We want to assure our customers that as part of our commitment to the communities we serve, we’re here to support them during this difficult time,” said Brett Carter, executive vice president, Chief Customer and Innovation Officer. “The energy grid is essential to the nation’s critical infrastructure and we’re taking a well-planned, heightened approach to all threats, including COVID-19. We will work with our customers, our communities and government leaders to ensure the lights and heat stay on and that those we serve are cared for and protected.”
If you have more information about coronavirus, the State of Minnesota has set up a hotline for general questions: 651-201-3920 or 1-800-657-3903. The hotline is available 7 a.m. to 7 p.m.